Fundraising FAQs

RETRIEVE YOUR USERNAME/PASSWORD

STEP 1: If you cannot remember your login credentials, click on “Forgot User Name” or “Forgot Password” on the User Login and follow the directions. Using a single email address helps you avoid getting multiple copies of

ACCESS YOUR PARTICIPANT CENTER

STEP 1: Click on the LOGIN button at the top of the page.

STEP 2: Enter your username and password and click on the “Participant Center” button.

COMPOSE AND SEND AN EMAIL

STEP 1: Log into your Participant Center.

STEP 2: Click ‘Send an Email.’

STEP 3: Select an email message template.

STEP 4: Compose your message. You can edit the SUBJECT line and the text in the BODY of the page. In our templates, you must just enter your personalized information in the BOLD AREAS of the template and DELETE any instructions from the template before you’re ready to send. Otherwise, feel free to start from scratch and change the entire message to meet your specific needs.

STEP 5: Click ‘Save as template’ so that you can access this message again.

STEP 6: Click ‘Next’ and select the contacts you want to email. Check the box next to the names you would like to email, and their names will show up in the RECIPIENT LIST on the right.

STEP 7: Click ‘Next’ to preview your message and send to selected contacts.

UPLOAD A PHOTO

You can add a photo to your Personal Fundraising Page, and if you’re a team captain, on your Team Fundraising Page. The current personal page settings do not allow for multiple photos or videos to be included.

STEP 1: Please be sure your photo is saved as a JPG, GIF or PNG file type, and smaller than 4 megabytes. In order for the picture to appear crisp, please crop to 300 wide by 400 high (pixels).

STEP 2: Log into your Participant Center and click ‘Edit Your Personal Page.’

STEP 3: Click ‘Upload Photo or Video’ in the right-hand column.

STEP 4: Select choose file and select the photo on your computer that you’d like to display on your personal page.

STEP 5: Click ‘Save/Upload.’

HOW TO SET YOUR SHORTCUT PERSONAL PAGE URL

STEP 1: Log into your Participant Center and click ‘Personal Page’ tab.

STEP 2: Click ‘URL Settings’ next to Personal Page URL.

STEP 3: Insert your desired address in the text box.

STEP 4: Click save to confirm your changes.

STEP 5: A green confirmation message will appear on the page if your change was successful.

STEP 6: Copy and paste your new custom link to share with friends and family in your email messages or on social networks.

HOW TO GET A LIST OF MY DONORS

STEP 1: Log into your participant center and click on the Progress tab.

STEP 2: Scroll down to Donation History.

STEP 4: Click where it says ‘Download personal donation list. A file of your donor information will be automatically saved into your downloads folder on your computer.

WHY DO I NOT SEE MY DONATION ON THE PARTICIPANT'S PERSONAL PAGE?

Here are a few of the most common reasons why your donation might not appear on the participant’s donor list:

1: If you didn’t click on the donate button on the personal page of the individual you are looking to sponsor, you may have accidentally made a general donation to the event. If you have a transaction receipt for your donation (every online donor will receive an email receipt that confirms the transaction was successful), email events@thehumanesociety.org with the confirmation number for your gift and the name and event of the participant you meant to sponsor. We will use the confirmation number to locate the gift and can easily transfer the credit to the fundraising total of the individual or team you wished to support.

2: If you made your donation via check, we will not credit a participant’s fundraising total until we have the check in hand, and it often takes 2-3 weeks for us to receive the check and process the payment in our system. Please be patient, we will do our best to make sure the individual or team gets the fundraising credit as quickly as possible.

3: If you did not receive a confirmation email receipt verifying your online transaction, your donation may not have been successfully processed by our system. Please check your email for the receipt and confirm with your credit card that the charge was successful. (Note: unsuccessful transactions may still result in a pending charge to your credit card but that charge will be released and should be credited back to your account in 24-48 hours) If you are unsure if your transaction was successful, email events@thehumanesociety.org and we are happy to confirm.

MY COMPANY HAS A MATCHING GIFT PROGRAM. HOW DOES MY FUNDRAISING TOTAL GET CREDITED WITH THIS MATCH?

First, check with your human resources department to see what paperwork and information they need in order to process the match. Some companies require a paper form, while others complete the entire process online. You will often need our address (2608 Center Street, Tacoma, WA 98409) and Tax ID #91-0577128.

Many online matching gift programs will automatically notify us when a gift needs to be confirmed, but you can speed up the process by sending us a quick email at events@thehumanesociety.org to let us know that you have submitted a request. We will confirm the gift in a timely fashion and submit the necessary paperwork back to the company. If the request is approved, a check for the contribution will be mailed from the company directly to The Humane Society for Tacoma and Pierce County. Your matching gift contribution will be credited to the individual or team that received your original donation.

WHERE IS MY MATCHING GIFT?

Companies often disburse matching gift checks on a quarterly, semi-annual or annual basis. Your fundraising total will only be credited for the matching gift once the actual contribution is received from the company.

HOW IS CREATING A FUNDRAISER ON FACEBOOK DIFFERENT THAN JUST SHARING A LINK TO MY PERSONAL PAGE ON FACEBOOK?

Creating a Fundraiser on Facebook directly through your participant center allows you to automatically sync donations made via Facebook to your personal fundraising thermometer. Unlike a basic link share, Fundraiser on Facebook posts are rich and dynamic posts that motivate more friends to donate quickly. Posts through a Fundraiser on Facebook include an image, story, thermometer, donate button, and more. You can easily invite all of your friends, and they will see updates from the fundraiser, as well as from other friends who donate.

HOW DO I CONNECT MY DOG-A-THON PAGE WITH A FUNDRAISER ON FACEBOOK?

You must first be a registered participant for Dog-A-Thon. To connect with a Fundraiser on Facebook, log in to your Participant Center and click to connect with Facebook. Accept Facebook’s permissions and your new Fundraiser on Facebook is created!

WHAT IF I PREVIOUSLY CREATED A FUNDRAISER ON FACEBOOK AND NOW WANT TO LINK IT TO MY DOG-A-THON PAGE?

Existing Fundraisers on Facebooks cannot be linked to a Dog-A-Thon page. You must visit your Participant Center to create a new Fundraiser on Facebook. Fundraisers on Facebooks not created through the Participant Center will not sync to your thermometer. We recommend you delete any existing Fundraisers on Facebooks that you intended to link to your Dog-A-Thon page and then visit your Participant Center to create a new Fundraiser on Facebook.

WHAT IS CONNECTED BETWEEN MY DOG-A-THON PAGE AND MY FUNDRAISER ON FACEBOOK?

When you create a Fundraiser on Facebook, your personal story and fundraising goal will be populated on Facebook. A cover photo and fundraiser name is also provided. Following the creation of your Fundraiser on Facebook, all donations will sync, meaning all donations received either on Facebook or through your personal page will be included in thermometers in both places. The Humane Society for Tacoma and Pierce County will automatically receive all donations made through Facebook.

HOW DO NONPROFITS RECEIVE DONATIONS FROM MY FUNDRAISER ON FACEBOOK?

Donations are processed as if they were being made through your personal page.

DO DONATIONS STILL GO TO THE HUMANE SOCIETY IF PEOPLE DONATE THROUGH MY FUNDRAISER ON FACEBOOK?

Yes, all donations will go towards your personal Dog-A-Thon campaign and The Humane Society.

IS MY FUNDRAISER ON FACEBOOK PUBLIC?

Yes. Fundraisers are public, so anyone can see them. Only people with Facebook accounts can make a donation.

WHAT DATA WILL FACEBOOK RECEIVE ONCE I CONNECT MY PERSONAL PAGE TO FUNDRAISER ON FACEBOOKS?

When connecting your personal fundraising page to a Fundraiser on Facebook, Facebook receives information on the campaign you are fundraising for, your personal story from your personal page at the time of the connection. On an ongoing basis, Facebook also receives updates on the amount of funds you have raised in order to keep the thermometer on your Fundraiser on Facebook synced to the thermometer on your personal page. Facebook does not receive information about donors that donate through your personal page.

HOW DO I CHANGE MY COVER PHOTO OR DESCRIPTION FOR MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then click “Edit Fundraiser”. Changes that you make to your cover photo or description on Facebook will not be reflected on your personal page. This allows you to tailor content appropriately in either location.

I UPDATED MY STORY OR PHOTOGRAPH THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

No. Following the creation of your Fundraiser on Facebook, updates to your story or photograph on your personal page will not be reflected on your Fundraiser on Facebook. This allows you to tailor content appropriately in either location.

I UPDATED MY GOAL THROUGH MY PARTICIPANT CENTER. WILL IT CHANGE ON MY FUNDRAISER ON FACEBOOK AS WELL?

Yes. When you update your fundraising goal on your personal page, your goal will also be updated on your Fundraiser on Facebook. However, if you update your goal in Facebook it will not update the goal on your personal page. For consistency, we recommend that you do not update your goal on Facebook.

WILL DONORS TO MY FUNDRAISER ON FACEBOOK RECEIVE A RECEIPT?

When someone makes a donation through a Fundraiser on Facebook, a payment receipt is sent to the primary email listed on the donor’s Facebook account. This payment receipt includes the organization’s tax ID number and confirms that the person has made a donation as a charitable contribution and that they’re not receiving any goods or services in return.

HOW COME I CAN SEE MY DONOR’S NAME IN THE PARTICIPANT CENTER, BUT ON MY PERSONAL PAGE IT IS SHOWN AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (i.e. Friends only or friends of friends), all donors display on the personal page as “Fundraiser on Facebook”. Please have your donor contact events@thehumanesociety.org if they would like to update the public display name on the honor roll.

HOW CAN I DELETE MY FUNDRAISER ON FACEBOOK?

From your Fundraiser on Facebook, click “…More” under the invite button, then “Delete Fundraiser”.

WHY DID I RECEIVE TWO EMAILS ACKNOWLEDGING MY DONATION TO A FUNDRAISER ON FACEBOOK?

All Facebook donors receive an email from Facebook on behalf of the organization. If you also elected to receive email from The Humane Society at the time of your donation, you will receive an email receipt directly from the organization as well.

HOW COME MY DONATION IS SHOWN ON THE PERSONAL PAGE HONOR ROLL AS “FUNDRAISER ON FACEBOOK”?

Because the personal page does not allow for public display rules the donor could set on Facebook (i.e. Friends only, friends of friends, only me), all donors display on the personal page as “Fundraiser on Facebook.” Please contact events@thehumanesociety.org if you would like to update the name on the honor roll to your name.

HOW CAN I GET A RECEIPT FOR MY DONATION TO A FUNDRAISER ON FACEBOOK?

You may contact The Humane Society at events@thehumanesociety.org. You may also find your donation under “Payment History” on Facebook.

STILL NEED HELP

If you continue to need assistance, please contact us at events@thehumanesociety.org or at (253) 284-5833. We'd be happy to help you out today!